FAQS
What is Design Era?
Design Era is an online multivendor fashion marketplace where independent designers and boutiques can sell their abayas, dresses, and modest fashion pieces to a wide audience.
How do I place an order?
Browse our collections by category or brand, select your preferred items, choose size and quantity, then add to cart and proceed to checkout. You will receive order confirmation by email.
Can I track my order?
Yes — once your order is shipped, you will receive tracking information via email. You can also track orders from your account dashboard.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and any online payment gateways enabled via WooCommerce on the site.
Is there customer support if I need help?
Yes — you can reach our support team via the Contact Us page, or email us at Designeramembers@gmail.com
for assistance with orders or account issues.
How do I become a seller on Design Era?
Go to our Register Store page and click “Start Selling.” Complete the vendor registration form. Once approved, you can start adding products to your store.
What are the requirements to sell on Design Era?
You must be an independent designer or boutique owner, provide accurate business details, and agree to our vendor terms. Once registered and approved, you can upload and manage your products.
How do refunds and returns work?
Each vendor has their own return/refund terms. If you need to return an item, initiate a request through your account within the eligible return period. Approved refunds will be processed to the original payment method.
How long does shipping take?
Shipping times depend on the vendor, delivery destination, and shipping method selected at checkout. Standard processing times and delivery estimates are shown on the product page and during checkout.
Are the products authentic and original?
All vendors on Design Era agree to provide authentic and quality products. If you have concerns about a specific item, contact our support team.
Can I change or cancel my order?
You may cancel or modify your order only if it has not been processed or shipped. Contact support as soon as possible if you need to make changes.
How do I contact a vendor directly?
You can visit the vendor’s store page via the product listing or brand link and use contact options provided there (if available) to message the vendor.
Can I save items to buy later?
Yes — use the Wishlist feature in your account to save products and view them later.
Do you offer international shipping?
International shipping may be available depending on the vendor. Consider additional customs fees, duties, or taxes at checkout based on your country.
How do I change my account details?
Log in and go to your My Account dashboard. From there, you can update your email, password, address, and other profile details.